Holistically Chloe

Holistically Chloe ( ABN: 66 828 079 813) Our website address is: https://holisticallychloe.com. Our Social media accounts are @holistically.chloe. The terms “we”, “us” and “our” refer to Holistically Chloe.

Terms and Conditions

By viewing and using our Website you are considered to agree to these Terms. If you do not agree with any of the Terms, you must stop accessing and using our Website. We reserve the right to change these Terms at any time at our discretion and without notice. A version of the current Terms of Use will be available on this website as they are changed. By continuing to access our Website, you agree to be bound by the amended terms and conditions. These terms and conditions are between us and you.

USE OF THE SITE

You must not use the Site and/or book an appointment through the Site unless you are at least 18 years old or have parental/guardian permission.

When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

anything that would constitute a breach of an individual’s privacy or any other legal rights;

using the Site to defame, harass, threaten, menace or offend any person;

using the Site for unlawful purposes;

interfering with any user of the Site;

tampering with or modifying the Site (including by transmitting viruses and using trojan horses);

using the Site to send unsolicited electronic messages;

using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

facilitating or assisting a third party to do any of the above acts.

PERSONAL INFORMATION

You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.

When registering for an account or booking in a service, you consent to receiving electronic messages from us. This may involve confirmations, invoices or marketing.

LIABILITY

Holistically Chloe is not responsible to you or anyone else for any loss or damage suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus.

Holisitically Chloe makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of this website, its content or the information on it.

All information listed on all platforms connected to Holistically Chloe is for general advice and education only. Always seek a individualised advice before making any dietary and lifestyle changes. Please consult a doctor if you think you are suffering a medical condition or need medical assistance.

HOLISTICALLY CHLOE INTELLECTUAL PROPERTY

Holistically Chloe own the copyright in the content on this website, unless otherwise specified. Individualised treatment plans and resources should not be sold for financial gain without written consent. Individual treatment plans and resources may contain information deemed confidential by us and may be a breach of terms of use if shared outside of the intended recipient.

You may only access and use the content for non-commercial or personal use unless you have prior written approval from us. You may print out any content on this website for your personal use. All other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law). None of the content or any part of it may be reproduced on any other Internet website.

If you seek to reproduce or otherwise use the content in any way it is your responsibility to obtain approval for such use where necessary.

APPOINTMENTS

You may book an appointment with us as set out on the Site. If you book an appointment on our Site, you are making an order to purchase the service(s) for the price listed on the Site (including any applicable charges and taxes)

We may, at our absolute discretion, accept or reject a booking. If we need to reject your booking, we will notify you within a reasonable time after your appointment is booked. Once we accept a booking, a binding agreement is formed for the supply of services to you in accordance with these Terms.

It is your responsibility to check the appointment details, including date and time, practitioner, location (Telehealth) and pricing, before you book your appointment through the Site. When you book, we will provide you with a booking confirmation email, which may include an appointment date and time, practitioner, price,a link to complete online intake forms and join the telehealth video.

All appointments made through the Site are subject to availability.

We may cancel, at any time before an appointment, if for any reason we cannot supply the services you book (for example for an event beyond our reasonable control) or if the appointment made was subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you booked your appointment.

You may cancel or reschedule an appointment at any time no later than 24 hours before your appointment. If you cancel or reschedule an appointment within 24 hours of your appointment, we may charge you 50% of the Price of the appointment for time and resources spent by us in relation to that appointment.

PRICING AND PAYMENTS

(a) You must pay us the purchase price of each product you order or for each appointment you book, plus any applicable fees and costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).

(b) For appointments, we will invoice you the Price a week before your appointment and you agree to pay us the Price by the payment method set out on the invoice within 7 days of the date of invoice.

(c) If you fail to make payment of the Price by the date set out on the invoice, you agree to pay us any reasonable costs incurred by us to recover any amounts owing by you to us including administrative and debt recovery costs and expenses.

(d)You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment

(e) The payment methods we offer are set out on the Site or on an invoice we provide you. We may offer payment through a third-party provider, Stripe and Halaxy. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

(f) We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

(g) We may from time to time issue promotional discount codes for certain products on the Site.

(h) To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.

(i) The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Privacy Policy

Privacy Policy

Holistically Chloe is committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. By accessing or otherwise using the website at www.holisticallychloe.com, contacting us by email or telephone or acquiring our products or services provided, or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

TYPES OF PERSONAL INFORMATION WE COLLECT AND HOLD

1.1 The types of personal information that we may collect includes

a) personal details such as name, age, gender, marital status, date of birth, current employment status, your occupation and length of employment, level of education, your employment history;

b) contact details such as billing and delivery address, home address, email address, telephone number and other contact details;

c) health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history and risk factors;

d) transaction data which may include details about payments to and from you and other details of products and services you have purchased from us;(i) your computer and connection information, statistics on page views, traffic to and from and other standard web log information;

e) marketing and communication preferences;

f) any other personal information that may be required to facilitate your dealings with us;

g) any other personal information you may volunteer.

2.1 Your personal information is collected via registering or booking in a consultation, filling out a client registration form, via voluntary admissions or other forms of contact (email/social media).

2.2 Your data (Cookies) is collected when you access www.holisticallychloe.com. You agree to this when accessing the web page.

3. If you do not wish to provide your personal details, we have the right to refuse to offer a service to you. This refusal is for the protection of both parties. Without adequate details, we may not be able to provide the best, accurate or safe service and advice for your personal condition.

4.1 Your personal information is stored in electronic files. All personal information and treatment plans for consultations are stored electronically with a two-factor authentication protection.

4.2 Even with our best efforts of protecting your information, due to the nature of the internet and electronic forms of communication, we cannot guarantee the privacy or confidentiality of your personal information. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.

5. We will use and disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:

a) to provide you with any goods or services that you may request including enabling you to access and use the Services from time to time;

b) to contact and communicate with you and otherwise provide customer support;

c) to maintain a database of customers, subscribers or similar;

d) for internal administration and operational purposes such as preventing fraud and abuse of our systems and to troubleshoot bugs;

e) to assist in providing better products and services to you by tailoring the Services to meet your needs;

f) If we feel you are at risk of harming yourself or others, we will contact emergency services as a duty of care. to allow us to run our business and perform administrative and operational tasks;

g) to comply with legal and regulatory requirements; and

h) for any other purpose which is stated to you at the time of collection or that you otherwise authorise.

i) when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order that you are provided with appropriate care;

j) when there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification).

k) at your request, we will share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors)

6. Sensitive information: Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

As noted above, due to the nature of our business, we may collect sensitive personal information from you such as your health information. This sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

7. Cookies

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers. Cookies do not allow us to access your personal information.

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

If you have any questions about this policy or our use of cookies, please contact us at:

chloe@holisticallychloe.com